They don’t understand the meaning of confidentiality and security…………………….

Last Saturday, I went to my regular bank, Standard Chartered Bank, which I thought to be a world class, high standard bank, where I do all my transactions. I had a shock of my life when I wanted to check on my account to see my balance. I approached one of the customer relation officer at one of the open concept station, sat down in front of her, gave her my bank account number and you know what she did? She simply log onto the computer, search for the account, wrote the balance on a piece of paper and loudly recite the amount to me! Everyone in the bank turned and looked and me, thinking out loud as if saying, “Wow! you have so little money in the bank, might as well keep it under your pillow!”

I went, OH MY GOD! I told her, “Have you ever thought that I might NOT be the account holder? I might have gotten the number somewhere and just handed it to you and there you just simply blurt out the balance without even first asking me for any identifications to make sure I am the rightful owner!”

She simply gave me that “why are you doing this to me” aghast look. She did not even recognized her confidentiality and security lapse and was trying to rebut by saying she was trying to be customer friendly and not to agitate the customers by asking too much questions.

Yes, I know she was being helpful by not asking too much, but as a professional especially in the financial industry, there is no excuse to overlook such things. Definitely I would not mind if she were to ask me all the security and identification issues. I would had felt much better coz at least I know my money is safe with them.

The banking industry still has a long way to go in terms of customers confidentiality. This incident had brought me back to another case where I was making some transaction at DFCU bank. Every teller has a money counting machine to assist the teller to count money. The most intriguing part was that the digital counter which shows the amount being counted was place in such a high position that the whole queue, or I should say, the whole bank can see how much money was being counted! Ha!

No wonder there are so much robberies and snatched thieves. They simply wait inside the bank to see who is going out with loads of money and then hijack them along the way.

I really hope those who are in charge of security in the banking industry see this post and to finetune the system and plug the loophole.

I felt sad or ashamed, not because that now everyone knows I am a poor bloke, but it was that the bank officer did not realized how serious the repercussion would had been but instead thinking that we as customers are making life difficult for them. Wrong attitude.